Refund policy

Trail Hub Ltd. – The Bike Shop at Trail Hub
Effective Date: January 1, 2026

This Shipping & Returns Policy applies to purchases made through www.trailhub.bike and is issued by Trail Hub Ltd.

Return Window

Returns must be requested within 30 days of delivery or, for pickup orders, within 30 days of the pickup notification date.

 

 

Return Eligibility

To be eligible for a return, items must be:

  • New and unused

  • In original packaging

  • With all tags, manuals, and accessories included

  • Free of wear, installation marks, odors, dirt, or damage

Trail Hub Ltd. reserves the right to refuse returns that do not meet these conditions.

Nothing in this policy limits your rights under applicable Canadian consumer protection laws.

 

 

Non-Returnable Items

Unless required by law, the following items are not eligible for return:

  • Final sale or clearance items clearly marked as such

  • Gift cards

  • Used, installed, mounted, or ridden items

  • Special order or custom-built items

  • Safety or hygiene-sensitive items once opened or used, including but not limited to:

    • Helmets that have been worn or impacted

    • Base layers or chamois once worn

    • Nutrition products

    • Sealants, lubricants, or chemical products

 

 

How to Initiate a Return

To request a return, contact:

info@thetrailhub.ca

Please include:

  • Your order number

  • Item(s) to be returned

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

Returns must be authorized prior to shipping back.

 

 

Return Shipping

Unless the return is due to our error (incorrect item shipped or defective on arrival), return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method. Trail Hub Ltd. is not responsible for returns lost in transit.

 

 

Refunds

Once the returned item is received and inspected, approved refunds will be issued to the original method of payment.

Please allow:

  • 3–5 business days for inspection

  • Additional time for your bank or payment provider to process the refund

Original shipping charges are non-refundable unless:

  • The return is due to our error

  • Required by applicable law

If an item is returned in a condition that does not meet eligibility standards, we may:

  • Refuse the return

  • Issue a partial refund

  • Return the item to you at your expense

 

 

Exchanges

We do not process direct exchanges.

If you require a different size, model, or product, we recommend placing a new order and returning the original item (if eligible) for a refund.

 

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery.

Email: info@thetrailhub.ca

Include photos of:

  • The item

  • The packaging

  • The shipping label

We will work with you to resolve the issue promptly, including replacement, repair, or refund where appropriate.

 

 

Consumer Protection Rights

Nothing in this policy limits any rights you may have under the Ontario Consumer Protection Act or other applicable Canadian laws.

 

 

Contact Information

For shipping or return inquiries:

Trail Hub Ltd.
Email: info@thetrailhub.ca
Phone: (289) 852-1008
Address: 722 Chalk Lake Rd, Uxbridge, ON L9P 1R4