Privacy policy

Trail Hub Ltd. – The Bike Shop at Trail Hub
Effective Date: January 1, 2026

Trail Hub Ltd. (“Trail Hub,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how Trail Hub Ltd. collects, uses, discloses, retains, and safeguards personal information when you visit www.trailhub.bike, purchase products from The Bike Shop at Trail Hub, or otherwise interact with us online or in connection with our retail operations (collectively, the “Site”).

By using the Site, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

 

 

1. What Is Personal Information

“Personal information” means information about an identifiable individual. It does not include aggregated or anonymized information that cannot reasonably be used to identify you.

 

 

2. Information We Collect

A. Information You Provide to Us

When you interact with The Bike Shop at Trail Hub, we may collect:

Contact Information

  • Name

  • Email address

  • Phone number

Order and Transaction Information

  • Billing and shipping addresses

  • Order details

  • Purchase history

  • Returns and exchanges

Payment Information

  • Payment details required to complete your purchase

Payments are processed securely by third-party payment providers. Trail Hub Ltd. does not store full credit card numbers.

Account Information

  • Login credentials

  • Saved preferences

  • Order history

Customer Communications

  • Messages, inquiries, product reviews, and feedback

  • Information provided during customer service interactions

 

 

B. Information Collected Automatically

When you use the Site, we may collect:

Technical and Usage Information

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed

  • Date and time of access

  • Referring URLs

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate and secure the Site

  • Analyze performance and traffic

  • Understand purchasing behaviour

  • Support marketing and advertising efforts

You may manage cookies through your browser settings. Disabling cookies may affect Site functionality.

Where required by law, we obtain consent for non-essential cookies.

 

 

3. How We Use Your Information

Trail Hub Ltd. collects and uses personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

We may use your information to:

  • Process and fulfill orders

  • Ship products and manage returns or exchanges

  • Provide transactional communications such as order confirmations and shipping updates

  • Respond to customer inquiries

  • Improve and personalize your shopping experience

  • Conduct analytics and performance measurement

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal, tax, accounting, and regulatory obligations

  • Send marketing communications where express or implied consent has been provided in accordance with Canada’s Anti-Spam Legislation (CASL)

Trail Hub Ltd. does not sell personal information.

 

 

4. Consent

By providing personal information to Trail Hub Ltd., you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide services to you.

Marketing communications are sent only where consent has been obtained. You may unsubscribe at any time using the link provided in those communications.

 

 

5. Sharing of Personal Information

Trail Hub Ltd. may share personal information with trusted third parties only where necessary:

Service Providers

Including:

  • E-commerce platforms

  • Payment processors

  • Shipping and fulfillment providers

  • Email and communication platforms

  • Analytics providers

  • IT and hosting providers

These service providers are contractually required to safeguard your information and use it only for authorized purposes.

Legal and Regulatory Requirements

We may disclose personal information where required by law, court order, subpoena, or regulatory authority.

Business Transactions

If Trail Hub Ltd. undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction in accordance with applicable law.

 

 

6. Cross-Border Transfers

Some service providers may store or process personal information outside of Canada, including in the United States or other jurisdictions.

When information is processed outside Canada, it may be subject to the laws of that jurisdiction and accessible to foreign courts, law enforcement, or regulatory authorities.

Trail Hub Ltd. takes reasonable steps to ensure appropriate safeguards are in place for cross-border transfers.

 

 

7. Data Retention

Trail Hub Ltd. retains personal information only as long as necessary to:

  • Fulfill the purposes identified in this policy

  • Complete transactions

  • Provide customer support

  • Comply with legal, accounting, and tax requirements

  • Resolve disputes

  • Enforce agreements

When personal information is no longer required, it is securely deleted or anonymized.

 

 

8. Safeguards and Security

Trail Hub Ltd. implements reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Loss

  • Theft

  • Unauthorized access

  • Disclosure

  • Copying

  • Use or modification

However, no method of transmission or storage is completely secure.

 

 

9. Your Rights Under Canadian Privacy Law

Subject to applicable law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Withdraw consent (subject to limitations)

  • Request deletion where legally permissible

Requests may be submitted using the contact information below. We may require identity verification before processing requests.

 

 

10. Children’s Privacy

The Site is not intended for individuals under the age of 13. Trail Hub Ltd. does not knowingly collect personal information from children under 13.

If we become aware that such information has been collected without appropriate consent, we will delete it.

 

 

11. Changes to This Privacy Policy

Trail Hub Ltd. may update this Privacy Policy from time to time to reflect legal, operational, or technological changes.

The updated version will be posted on this page with a revised Effective Date. Continued use of the Site after updates constitutes acceptance of the revised policy.

 

 

12. Privacy Officer & Contact Information

Trail Hub Ltd. has designated a Privacy Officer responsible for compliance with Canadian privacy laws.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Privacy Officer – Trail Hub Ltd.
Email: info@thetrailhub.ca
Phone: (289) 852-1008
Mailing Address:
Trail Hub Ltd.
722 Chalk Lake Rd
Uxbridge, ON L9P 1R4
Canada

 

 

13. Related Policies

This Privacy Policy operates alongside:

  • Terms & Conditions

  • Shipping Policy

  • Returns & Refunds Policy